Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
All orders will be processed within 1–3 working days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Estimated delivery time:
- 2–5 working days (Peninsular Malaysia)
- 5–7 working days (Sabah & Sarawak)
Delivery times may vary depending on courier operations and unforeseen circumstances.
We ship all orders via trusted courier services to ensure safe delivery.
Yes ✅
A tracking number will be provided once your parcel has been dispatched.
Shipping fees are calculated automatically at checkout based on your location.
We will assist in checking the delivery status. However, Shadanisha is not responsible for delays caused by:
- Courier service disruptions
- Weather conditions
- Incorrect shipping address provided by the customer
Butik Shadanisha
No 39, Jalan Dahlia 6/3,
Taman Nilai Impian,
71800 Nilai, Negeri Sembilan
🕙 10:00 AM – 7:00 PM
You will receive a WhatsApp notification once your order is ready for collection.
Orders must be collected within 3 days after confirmation.
Please bring your proof of purchase or order confirmation during collection.
If you need to swap an item
Returns and Exchanges
All sales are FINAL.
Refunds are not applicable once payment has been made, except in the following cases:
- Wrong item sent by us
- Defective or damaged item upon arrival
You must:
- Notify us within 24 hours of receiving the item
- Provide clear photo or video proof
Approved refunds will be processed within 3–7 working days.
Yes, exchange is allowed for design change only, subject to stock availability.
- Item must be unworn, unwashed, and in original condition
- Tags must remain intact
- Exchange request must be made within 3 days of receiving the item
- All shipping costs (return & re-delivery) must be borne by the customer
No.
Sale items, promotional items, and discounted items are non-refundable and non-exchangeable.
No.
Slight color differences and measurement differences (1–3cm) are not considered defects.
📱 WhatsApp: +6012-9414410